To build your culture as a learning organization, KSRC will provide expert consultation and technical assistance to ensure that you have:
- Very clear goals, priorities, and measures.
- An alignment of goals and measures for people, for budgeting and financial management, and for assessing organizational results.
- Leadership that understands and knows how best to communicate and motivate.
- Usable and accessible information management systems that provide timely data about performance and results.
- Transparency with respect to what is going on, not only with managers but also with the people being served and others.
- Trust in team efforts, allowing creativity in problem solving, encouraging risk-taking, and recognizing that failure is an opportunity for learning.
- Opportunities to recognize and celebrate successes, particularly of teams and the whole organization.
Improving Performance in Service Organizations,
How to Implement a Lean Transformation
