KeyStone Research Corporation (KSRC) has created an environment where highly qualified professionals can put their knowledge and skills to use. In addition to KSRC's full-time staff, we maintain a pool of professionals that partner with us on as as-needed basis. These professionals, who have a variety of expertise in a number of content areas, have demonstrated competence in their fields and have a track record of accomplishments.

Joyce Ann Miller, Ph.D. (President Emeritus and Principal Investigator)

As a sociologist, Dr. Miller has expertise in evaluation research and social policy, graduating from Kent State University in 1981. In 1980 she established KeyStone Research Corporation (KSRC), and served as its President since its inception through the end of 2010. As well, between 1978-1999, she was a professor of sociology at Villa Maria College and Gannon University and, in 1995-1997, she held the position of Associate Provost at Gannon University. In that capacity, she worked on developing a system of learning outcomes assessment for the university. (Click here for curriculum vitae)

As the President and founder of KSRC as well as Principal Investigator, she has many years of experience in developing, implementing and evaluating social service systems. Her experience in applied social science and evaluation research is extensive, with research in the areas of: child care (quality of care and workforce issues); aging (health care and other social service needs); health care delivery systems (geriatric health centers, managed care organizations and geriatric health care); educational reform (sex equity programs, nutrition education programs, early childhood education, school readiness); juvenile justice (aftercare programs for juvenile delinquents; prevention programming); organizational assessments (standards-based assessment tools; customer satisfaction surveys; feasibility studies; needs assessments; focus groups).

Her organizational development consultancy work (e.g., the design, implementation, and management of programs), includes the design, implementation, and administration of (1) PA Pathways: Professional Development for Child Caregivers, a program funded by the Pennsylvania Department of Public Welfare; and (2) the PA Department of Health Research & Information Clearinghouse, a program funded the PA Department of Health. In addition, she has developed, with colleagues, an innovative approach to helping service organizations improve their performance through a lean transformation. This application of lean to the service sector is articulated in Improving Performance in Service Organizations, Lyceum Books, Inc. 2011.

Throughout her career, Dr. Miller has recognized the importance of evaluation processes and continuous quality improvement, particularly as it relates to helping organizations and programs build their own capacity to evaluate what they are doing, learn what works and what doesn't work, and establish systems of accountability. She recognizes the importance of enabling organizations to evaluate continuously what they are doing and to make informed decisions about policy and/or programmatic efforts based on data and systematic analysis.

With her wide-ranging experience, Dr. Miller has a valuable perspective that she brings to her work with organizations. She has direct experience in academia, in business through her private research and consulting practice, and in government and social service organizations through KSRC’s projects that have included research, program management, or process improvement consulting.

Tania Bogatova, M.B.A., ABD (President and Principal Investigator)

Ms. Bogatova, a native of Sochi, Russia, has over 7 years experience in policy/program research, data analysis, and evaluation studies. She has participated in development and implementation in the number of research and evaluation projects including Evaluation of the T.E.A.C.H. Early Childhood® Project Pennsylvania and Assessment of the Impact of Education on Caregiver Knowledge and Performance for the Pennsylvania Department of Public Welfare. Ms. Bogatova's educational background is in quantitative analysis. She graduated with honors from Gannon University with M.B.A. degree and has engaged into various research and evaluation projects during her academic years. (Click here for curriculum vita)

Key areas of Ms. Bogatova's contributions include, but are not limited to: proposal writing, research design, development of data collection instruments, field tests, development of protocols, data collection in the field, cleaning of data sets and data analysis, coordinating and managing field researchers, analysis of quantitative and qualitative data, and preparation of research reports.

Ms. Bogatova participates and assists in program research and evaluation that examines the inputs, processes, and outcomes from a program or intervention, collects and analyzes program performance data, assists in preparation of field observation reports, advises on improvement of performance measurement system. She is also experienced in analyzing business and operating procedures to devise the most efficient method of accomplishing work, to plan studies of work problems and procedures, such as organizational change, promotional campaigns, and communications.

Service Organizations

Improving Performance in Service Organizations,
How to Implement a Lean Transformation

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