Keystone Research Corporation Conducts Process Improvement Skill-Building Workshop in Chicago at American Evaluation Association Conference, November 9-14, 2015

November 9th, 2015 | General »
Keystone Research Corporation Conducts Process Improvement Skill-Building Workshop in Chicago at American Evaluation Association Conference, November 9-14, 2015.

Keystone Research Corporation Conducts Lean Thinking Workshops at American Evaluation Association Conference, November 9-14, 2015.


Joyce Miller, Ph.D. and Tania Bogatova, MBA, ABD, of KeyStone Research Corporation (KSRC), are conducting a skill-building 1.5 hour workshop, Process Improvement Techniques for Program Evaluation: Value Stream and Process Flow Mapping, on Friday, Nov. 13, 1:45 PM to 3:15 PM.
This workshop introduces new and nontraditional tools for evaluating organizational processes: Value Steam Mapping (VSM) and Process Flow Mapping (PFM). These tools aim at pointing out opportunities for process improvements to enhance organizational effectiveness and efficiency. The tools are part of the Lean philosophy, which focuses on the reduction of waste within processes and on delivery of maximum value and benefit to the client. This session introduces participants to a systematic and visual way of identifying macro and micro steps within a process, analyzing these steps to identify waste, and developing a future state of the process where waste has been reduced/eliminated. The session challenges the traditional view of evaluators as observers of organizational processes and suggests that evaluators are primed to play a more involved, hands-on role in organizational process improvement efforts. This interactive workshop will include roleplaying, visual mapping, small group discussion, and case studies.

This book by Miller, Bogatova, and Carnohan, Improving Performance in Service Organizations: How to Implement a Lean Transformation, Lyceum Books, Inc. 2011 , provided the framework for the methods and tools introduced to evaluators at AEA.



 

 

 


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