KeyStone Research Corporation (KSRC) has created an environment where highly qualified professionals can put together their knowledge and skills to use. In addition to KSRC's full-time staff, we maintain a pool of professionals in a variety of expertise and content areas who have demonstrated competence in their fields and have a track record of accomplishments.

The following are KSRC's full-time professional staff:

Joyce Ann Miller, Ph.D. (President and Principal Investigator): As a sociologist, Dr. Miller specialized in evaluation research and social policy, graduating from Kent State University in 1981. In 1980 she established KeyStone Research Corporation (KSRC), and has served as its President since its inception. During that same time period, between 1978-1999, she also served as a professor of sociology at Villa Maria College and Gannon University and 1995-1997 she held the position of Associate Provost at Gannon University. In that capacity, she worked on developing a system of learning outcomes assessment for the university. (Click here for curriculum vitae)

As the President and founder of KSRC, she has extensive experience in developing, implementing and evaluating social service systems. Her experience in applied social science/evaluation/marketing research includes the content areas of: child care (quality of care and workforce issues); aging (health care and other social service needs); health care delivery systems (geriatric health centers, managed care organizations and geriatric health care); educational reform (sex equity programs, nutrition education programs, early childhood education, school readiness); juvenile justice (aftercare programs for juvenile delinquents; prevention programming); marketing research for business and industry (customer satisfaction surveys; feasibility studies; needs assessments; focus groups).

Her organizational development consultancy work (e.g., the design, implementation, and management of programs), includes the design, implementation, and administration of a) PA Pathways: Professional Development for Child Caregivers, a program funded by the Pennsylvania Department of Public Welfare; and b) the PA Department of Health Research & Information Clearinghouse, a program funded the PA Department of Health.

Throughout her career, Dr. Miller has recognized the importance of evaluation processes, particularly as it relates to helping organizations and programs build their own capacity to evaluate what they are doing, learn what works and what doesn't work, and establish systems of accountability. She recognizes the importance of enabling organizations to continuously evaluate what they are doing, and make informed decisions about policy and/or programmatic efforts based on data and systematic analysis. To that end, she has a valuable perspective of having worked in academia, in private research and consulting practice, and in working on projects with government agencies where she has been charged to design, implement, and administer programs where evaluation capacity has been built into the systems.

Bruce Carnohan, B.A.(Process Improvement and Implementation Specialist): Bruce Carnohan is the VP of Operations and Marketing at KSRC. While he has an extensive background and experience working in business and industry (he has worked in Europe, Mexico and USA on numerous complex projects from 1981 to 2006), his work for KSRC has allowed his expertise to be applied in a service organization. In this position, he has provided leadership in analyzing all operational processes of KSRC and affiliated companies to determine areas of improvement. In addition to his recommendations emanating from his analysis, he has provided the leadership to implement the process improvements. These improvements included: “cost down” initiatives yielding a six figure reduction in annualized costs; visual scheduling of graphics' department processes; streamlining of daily planning for multiple assembly and warehousing operations; completing office relocation of new and existing staff to enhance and balance the workflow; setting up preventative maintenance programs and database for most supporting services; defining product groups and outlined marketing strategy for these products; setting up two new state of the art training rooms for a new fee for service product group; and facilitating the establishment of centralized deliveries and internal supply processes for multiple line items.

His operational expertise is a particularly valuable skill set with respect to the areas of program assessment, performance measurement and process improvement.

Tania Bogatova, M.B.A. (Assistant Researcher): Ms. Bogatova, a native of Sochi, Russia, has over 5 years experience in policy/program research, data analysis, and evaluation studies. She has participated in development and implementation in the number of research and evaluation projects including Evaluation of the T.E.A.C.H. Early Childhood ® Project Pennsylvania and Assessment of the Impact of Education on Caregiver Knowledge and Performance for the Pennsylvania Department of Public Welfare.

Ms. Bogatova's educational background is in quantitative analysis. She graduated with honors from Gannon University with M.B.A. degree and has engaged into various research and evaluation projects during her academic years.

Key areas of Ms. Bogatova's contributions include, but are not limited to: proposal writing, research design, development of data collection instruments, field tests, development of protocols, data collection in the field, cleaning of data sets and data analysis, coordinating and managing field researchers, analysis of quantitative and qualitative data, and preparation of research reports.

Ms. Bogatova participates and assists in program research and evaluation that examines the inputs, processes, and outcomes from a program or intervention, collects and analyzes program performance data, assists in preparation of field observation reports, advises on improvement of performance measurement system. She is also experienced in analyzing business and operating procedures to devise the most efficient method of accomplishing work, to plan studies of work problems and procedures, such as organizational change, promotional campaigns, and communications.