Links, Other Websites and Resource Centers


Efforts to Outcomes ™ (ETO) Software. Social Solutions, Inc., 425 Williams Court, Suite 100, Baltimore, Maryland 21220.

eVSM v5 - Electronic Value-Stream Mapping. Lean Enterprise Institute, Inc., One Cambridge Center, Cambridge, MA 02142.

Metastorm ProVision Business Process Analysis (BPA), Metastorm Enterprise Architecture (EA) and Metastorm Business Process Management (BPM) Software. Metastorm Global Headquarters, 500 East Pratt Street, Suite 1250, Baltimore, MD 21202, 443-874-1300,

nFocus Software. The TraxSolutions Outcome Measurement Toolkit (OMT), 6245 N. 24th Parkway Suite 100, Phoenix, AZ 85106, 866-954-9557,

Process Modeling Software. ProcessModel, Inc., 10602 Covered Bridge Canyon, Spanish Fork, UT 84660, 801-356-7165,

Process Pad Software. Process Master, Ltd. 12 Whitethornes, Mungret, Limerick, IRELAND.

SurveyMonkey. California Office, 640 Oak Grove Ave., Menlo Park, CA 94025.

Zoomerang. 150 Spear Street, Suit 600, San Francisco, CA 94105.


American Society for Quality.

Aubrey Daniels International

Baldrige National Quality Program.

Balance Scorecard Institute.

Benchmarking Best Minds.


Business Performance Improvement Resources.

Center for Nonprofit Advancement.

Drucker Institute.

Free Management Library.

Harvard Business School (HBS) Executive Education and HBS Working Knowledge e-newsletter.

Healthcare Performance Partners, LLC.

Institute for Healthcare Improvement.

International Organization for Standardization.

Leader to Leader Institute.

Lean Advancement Initiative, Massachusetts Institute of Technology.

Lean Education Academic Network

Lean Education Enterprises, Inc.

Lean Enterprise Institute.

Lean Supermarket.


Minnesota’s Enterprise Lean.

National Institute of Standards and Technology.

Next Level Process Partners,

Polish Six Sigma Society

Six Sigma and Process Excellence

Society for Nonprofit Organizations,

Society for Organizational Learning.

Team Builders Plus.

Teambuilding, Inc.

Team Technology.


Academy for Consulting Excellence
N4 W22000 Bluemound Road
Waukesha, WI 53186
Phone: 262-521-0315

American Evaluation Association
6 Sconticut Neck Rd. #290
Fairhaven, MA 02719
Phone: 1-508-748-3326

American Society for Quality
P.O. Box 3005
Milwaukee, WI 53201-3005

The Center for Leadership Excellence
N4 W22000 Bluemound
Waukesha, WI 53186
Phone: 262-521-0315

Lean Enterprise Institute, Inc.
One Cambridge Center
Cambridge, MA 02142
Phone: 617-871-2900

Peter Barron Stark Companies
11417 West Bernardo Court
San Diego, CA 92127
Phone: 858-451-3601 or 877- PBS-6468 (toll free)

Quality Resources, Inc.
19321-C US19N
Clearwater, FL 33764
Phone: 727-669-2242

Society for Organizational Learning
PO Box 381050
Cambridge, MA 02238
Phone: 617-300-9500

Service Organizations

Improving Performance in Service Organizations,
How to Implement a Lean Transformation

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