The following are publications that can be ordered through each respective publisher or clearinghouse:

Improving Performance in Service Organizations: How to Implement a Lean Transformation, Lyceum Books, Inc. Chicago, IL, 2011. Click here to order

“Quality Improvements to the Early Care and Education Workforce: Outcomes and Impact of the T.E.A.C.H. Early Childhood Project” (with Tania Bogatova), in Evaluation and Program Planning, (2009), 32, pp. 257-277. Click here to order.

The Delivery of Health Care to the Elderly: Factors that Impact the Success of Interorganizational Linkages Between Area Agencies on Aging and Managed Care OrganizationsJournal of Applied Gerontology, (2003), 22(4), 445-473 (with Donald J. Pratt). Click here to order

“Establishing Geriatric Health Centers: Can the Aging Network Successfully Navigate the Changing Health Care System” Journal of Aging Studies, (2003)17(2), 231-250 (with Donald J. Pratt). Click here to order

“The Politics of Unrealistic Expectations and the Rhetoric of Accountability” Footnotes, Vol. 30 (6), July/August 2002. Click here for a copy

“Mastering Course Content and Learner Satisfaction in Early Childhood Education: A Comparison of Regular Classroom Instruction with Three Variations of Internet Delivery” Journal of Early Childhood Teacher Education 22(2001) 267-274 (with J. Johnson, R. Fiene, J. Keat, H. Darling, & D. Pratt). Click here to order

"Professional Development and the Quality of Child Care: An Assessment of Pennsylvania's Child Care Training System." Early Education and Care, and Reconceptualizing Play, Vol 11, pp. 115-168, 2001. (Authors: J. Iutcovich, R. Fiene, J. Johnson, R. Koppel, and F. Langan). Click here for a copy

Service Organizations

Improving Performance in Service Organizations,
How to Implement a Lean Transformation

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